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Japanese speaking Lifestyle Manager - Ref: 1604-52

  • Location: London - Central London
  • Salary: £18-23K
  • Job Type: Permanent
  • Languages: Japanese
  • Categories: Customer Services - Fashion/Luxury Goods/Retail - Travel/Hospitality

Details:

●●【サービス】 カスタマーサービス 募集! 【正】1604-52●●

【勤務形態】正社員/フルタイム
【勤務地】ロンドン
【給与】£20K+ボーナス


【業務内容】
ロンドンの英系企業で、きめこまかなサービスの出来るカスタマーサービスを募集。

富裕層向けのコンシェルジュサービスを担当。
シフト勤務。カスタマーサービス経験必須。
高級ファッション/旅行業界の経験者優遇。


【応募資格】
- コミュニケーションスキルの高い方
- カスタマーサービスの経験
- ビジネスレベルの英語力要、日本語力要


【ビザ】
‐ 英国永住権/ UK・EEA配偶者  ○
‐ Tier 2 ICT配偶者/ Tier 2 General 配偶者  ○
‐ Tier 5 ×
‐ Tier 4 ×

Role: Japanese speaking Lifestyle Manager

Salary: £18-23K (plus £3.6K performance based bonus)

Location: Central London

Status: Permanent

Hours: 40 hours per week

Skills: Fluent Japanese and English, experience in luxury, retail or travel, customer service skills

**** The shift hours required: 7am – 11.30pm (shift patterns vary but more likely to be one of those: 7-4, 8-5, 9-6, 10-7, 12-9, 1-10 (winter time), 1.15-10.15 (winter time), 2-11(summer time), 2.15-11.15 (summer time) ****

**** Weekends cover required: no fixed arrangement at the moment but candidates will have to be flexible depending on team's capacity and business needs. *****

**** Day off: Four fixed days off can be requested per month in advance. ****

Our client is an award-winning international business that specialises in providing professional service solutions to private members and corporate clients. They are currently looking for Lifestyle Executives who are passionate about fashion, retail and travel, to provide excellent tailored service for their luxury client accounts.

Your main responsibilities:

  1. -Delivering personalised service to luxury client accounts
  2. -Communicating effectively with clients to identify and address their needs
  3. -Using in-house resources and specialist knowledge to provide tailored support
  4. -Undertaking research where necessary to maximise solutions for clients
  5. -Maintaining relationships with service providers to secure exclusive offers and packages
  6. -Working within a dynamic team to reach and exceed targets

Your background and skills:

-Excellent communication skills in English and Japanese (written and spoken)

-Proactive and driven individuals who are passionate about client service

-Creativity, initiative and tenacity and the ability to work under high pressure

-At least one year's experience in professional customer services

-Strong knowledge of travel industry or luxury fashion

-Willing to work flexible hours

Thank you for taking the time to apply to People First.  If your application is successful, you will be contacted within 7 days but I’m afraid that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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