Your New Job Title: Mandarin or Cantonese speaking Customer Experience Agent
Your New Salary: £19-20k, per annum
Benefits: £2k per year clothing allowance, clothes discounts, 22 days holiday, birthday holiday. Pension of 2% employer and 3% employee contribution, eye care vouchers, cycle to work scheme, season ticket loan, sample sales.
Location: Central London
Job status: Permanent
Start date: ASAP
Working hours: 8 hours per day between 7am - 10pm including some weekends, (40 hours per week)
The Skills You'll Need: Fluent Mandarin or Cantonese and English, customer service, logistics, analytical thinking
Who You'll Be Working for:
Our client is looking for a German speaking Customer Experience Agent who will be working within a 24/7 Global Contact Centre, handling customer communication across multiple channels and reporting directly into a Team Leader. Customer Experience is a fast paced, digital and high pressured environment, with a primary focus on resolving customer issues and providing luxury customer service solutions.
You will be required to be fully flexible and work 40 hours per week, any 5 days out of 7, 8 hour shifts between 7am-10pm. You will also be required to work weekends, bank holidays and the key trading days during the festive period.
What You'll be Doing Each Day:
The Skills You'll Need to Succeed:
We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.