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1st Line/ IT Service Desk Technician - Ref: 18798

  • Location: London
  • Salary: £25,000
  • Job Type: Permanent
  • Languages: English
  • Categories: IT/Telecoms


Ref: 18798

Your New Job Title:    1st Line/ IT Service Desk Technician

Your New Salary:        £25,000

Status:                  Permanent/ Full-time

Location:                The City, London zone 1

The Skills you'll need each day:   

1st Line, Helpdesk, onsite service desk, IT support, desktop support

Who you'll be working for:

Multicultural organisation is looking for a Service Desk Technician to provide 1st line and desktop support as part of Global support team, focusing on the needs of our London based office with approximately 450 people on-site.

The ideal candidate will be responsible for supporting the business with internal technical queries.

What you'll be doing each day:

  • Provide 1st line and desktop support, focusing on the needs of our London based office.
  • Following processes and procedures within our established ticketing system, including prioritisation, categorisation, and escalation of tickets as necessary
  • Maintaining computer assets using automated tools and providing reports to Local IT Manager on devices and software status.
  • Documenting workarounds and supporting the maintenance of our shared Knowledge-based systems
  • Working closely with our Global Service desk team and Infra team to meet and achieve defined SLA and KPIs
  • Installing new computer equipment, and rebuilding stock items
  • Coordinate hardware and software issues with 3rd party vendors

The skills you need to succeed:

  • Previous experience working as On-site Service desk engineer for maintaining hardware (PC. Laptop, printer) and incident management (Windows, MS-Office, Web Browser,etc…)
  • Working in multinational environment
  • Very customer focused with good verbal and written communication skills
  • Windows Server account administration
  • Strong ticket management skills and understanding of ITIL processes
  • Ability to multi-task and manage workload efficiently
  • MCP Windows, or similar operating system certification
  • ITIL foundation certification
  • Experience of Manage Engine Service Desk Plus - icket and asset management
  • Experience of QDP - Software deployment tool.
  • Experience of SmartDeploy – Image deployment tool.