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German speaking Luxury Travel Specialist - Ref: 18659

  • Location: London
  • Salary: max salary £25k + bonus commission
  • Job Type: Permanent
  • Languages: German
  • Categories: Travel/Hospitality

Details:

Your New Job Title:  German speaking Luxury Travel Specialist

The Skills You Need: Fluent in German and English, previous experience in sales is essential, whilst luxury travel industry experience is desirable

Your New Salary: max salary £25k + bonus commission depending on the experience

Location: London

Status:  Permanent

Our client is a multi-award winning luxury travel company based in cool offices, in a hip(ster) location, in a super friendly international team.

Your duties:

Client relationship management:

  • Working towards meeting and exceeding sales targets
  • Striving to improve sales conversion percentage
  • Responsible for creating and maintaining relationships with new and established clients and for ensuring all interactions are within the brand essence/brand document. Working to nurture relationships to ensure that clients book again.
  • Collecting all relevant information from clients to ensure that the product we offer matches their requirements
  • Ensuring that all relevant information about each booking/particular group is accurately and completely recorded on our system to ensure smooth information flow between teams

Pre-Departure relationship management:

  • Liaising with Pre-Departure to check on information requested by client regarding extras and Think Experiences
  • Ensuring that all booking details, including clients’ contact details, are recorded on the notes to owners before passing the bookings to the Pre-Departure team
  • Assisting Pre-Departure during busy periods by responding to client questions as and when necessary

Local Manager (LM) relationship management:

  • Liaising with Local Managers regarding specific requests the clients make before booking
  • Ensuring that all booking details (group composition, including ages of children, repeat client/VIP, special birthday, particular arrangements) are recorded correctly in the notes to owner of the back page to ensure smooth flow of communication
  • Discussing any issues the client might have during the holiday with the Local Manager and where possible supporting the LM to deal with these problems

Marketing team relationship management:

  • Ensuring that all data on our admin database is accurate and up-to-date for marketing purposes; this includes: assigning languages, selecting the correct source, checking communications preferences
  • Sharing ideas and client feedback with the Marketing team regarding presentation of villas and ways in which the website can be improved
  • Ensuring that you keep up to date on PR activities

Going the extra mile:

  • Using your initiative to look actively for ways in which to improve the sales of the business and fulfil any other duties that may be reasonably expected to fall within your role

You, your skills and experience:

  • You will have an excellent level of both written and spoken English and German
  • Previous experience in sales is essential, whilst luxury travel industry experience is desirable
  • Experience in working towards targets and a drive to exceed these is essential
  • You should be able to demonstrate to us a genuine and collaborative selling style using your strong influencing and negotiation skills
  • You’ll need to show us that you can engage with and build rapport with clients from all over the world. For this you’ll need to be a confident and articulate communicator with fantastic listening skills. Experience of working with upscale clients would be a plus
  • You’ll need to demonstrate that you have excellent writing skills and be able to produce concise written responses to clients
  • You’ll need to show us that you are organised and detail minded with a good memory for retaining and recalling information

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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