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Cantonese speaking Customer Service Representative (Debit Card) - Ref: 17998

  • Location: London
  • Salary: £20-22k
  • Job Type: Permanent
  • Languages: Chinese Cantonese
  • Categories: No categories

Details:

Ref: 17998

Your New Job Title: Cantonese speaking Customer Service Representative (Debit Card)

Your New Salary:    £20-22k                        

Status: 12 months Maternity Cover, possibly go permanent              

Location: Central London

What you'll be doing each day:

    •  
    • To provide debit card service to customers and perform relevant processes for the Bank according to the prevailing policies and procedures.
       
    • To collect feedback from debit card customers for the Bank.
       
    • To detect debit card fraudulent activities and report to the Bank in a timely manner. 
       
    • To safely and securely maintain and handle debit card customer information retained by the Bank. 
       
    • To act as the  point of contact between the Bank and the Third Party Card Service Provider; assist the Bank in managing its business relationship with the Provider as appropriate.

The skills you need to succeed: 

Essential

    •  
    • Proficient in spoken and written English and Cantonese; Mandarin an advantage
    •  
    • University graduate.
       
    • Good communication and interpersonal skills.
       
    • Ability to work under pressure.
       
    • Detail-oriented, hardworking and responsible.
       
    • Proficient in both spoken and written English and Chinese.
       
    • Proficient in MS Office including Excel and Word.

Desirable

A minimum 1 year of work experience, preferably in the banking industry.

We would be grateful if you could send your CV as a Word document. Thank you for taking the time to apply to People First.  If your application is successful, you will be contacted within 7 days but I’m afraid that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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