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Your New Job Title: Mandarin speaking Customer Claim Specialist - Reading

The Skills You'll Need: Mandarin, accounting, customer claim, administration, good communication.

Your New Salary: Up to £30k, depending on experience

Office based (Reading)

Perm

Working hours: 9:00am-5:30pm

Start: ASAP

To be successful in this role our client has said it is essential that candidates:

• speak and read fluent Mandarin and English
• have any accounting or customer claim or administration related experience
• are based near Reading or willing to relocate Reading

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

What You'll be Doing:

• Organize, archive, and maintain files for easy and timely access.
• Perform data entry and database management, focusing on accuracy and completeness.
• Handle internal and external communications, ensuring timely information flow.
• Maintain customer insurance data, update receivables, and manage entries on the insurance portal.
• Review customer claims and collect required documentation for managerial evaluation.
• Communicate with the sales team and customers to resolve claim-related issues.
• Issue credit notes through the internal system.

The Skills You'll Need to Succeed:

• Ability to work cross-culturally and adapt to diverse work practices.
• Understanding of the business-to-business environment.
• Strong collaboration skills to coordinate with partners and departments.
• Proven ability to manage tight deadlines across multiple projects.
• Proficient in Microsoft Office, especially Excel (familiarity with advanced functions preferred).
• Fluent in English with strong written and verbal communication skills.
• Excellent attention to detail, self-motivation, and problem-solving abilities.
• Ability to work independently and as part of a team.
• Prior experience in a similar role is preferred.
• Bachelor’s degree in any discipline.

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-team-china

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.