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Your New Job Title: Mandarin speaking Assistant Customer Service

The Skills You'll Need: Fluent in Mandarin and English, Customer Services experience within the Financial Services industry.

Your New Salary: Depending on experience

Office based

Perm

Start: ASAP

Working hours: 35 hours

To be successful in this role our client has said it is essential that candidates:

• are fluent in Mandarin
• have Customer Services experience in the Financial Services industry in the UK

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

Mandarin speaking Assistant Customer Service - What You'll be Doing:

• Carry out cashier and payments activities, such as accepting cash or checks of deposit, processing cash withdrawals, preparing cashier orders and exchanging foreign currencies, and processing local and overseas remittances
• Liaise with the Operations Services department to resolve any issues and problems relating to incoming and outgoing remittances
• Balance currency, cash and checks at the end of each shift
• Provide excellent customer service
• Maintain customers’ files
• Assist in the post return registration management and the account O/D management
• Collaborate with other teams to deliver a timely and accurate service
• Ensure that all activities comply with compliance requirements as defined in the Bank’s policies and procedures

Mandarin speaking Assistant Customer Service - The Skills You'll Need to Succeed:

• Degree educated in Finance, Economics or Accounting
• Experience within the Financial Services industry and proven track record in similar business stream
• Customer service experience
• Knowledge of Retail Banking products and processes
• Knowledge of Sanctions and AML policies
• Team player
• Excellent English and Mandarin communication skills

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-team-china

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.