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Your New Job Title: Mandarin speaking Banking Hall Customer Service Associate

The Skills You'll Need: Fluent Mandarin, customer skills, ideally a work/academic background in banking.

Your New Salary: Competitive

Office based

Permanent

Start: ASAP

Working hours: 35 per week

To be successful in this role our client has said it is essential that candidates:

• have Mandarin to native level
• have an academic background / working experience in Banking, Economics, Finance or Accounting etc

If that means this job isn’t a match for you please view our other vacancies for one that may be a better fit.

What You'll be Doing:

You will deliver excellent customer service as well as promote the Bank’s products and services to its customers

You will focus on business development and delivering effective and efficient customer service and also assist with the daily operations of the Banking department.

• Participate in marketing activities to achieve the targets of business development
• Act as primary point of contact for the customers and maintain customer relationship
• Liaise with branches to develop cross border business
• Process account opening applications
• Handle cash and other related duties as a cashier at closed counter
• Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank’s policies
• Complete CDD files for new clients
• Develop comprehensive understanding of the internal compliance policy and procedure and maintain awareness of all other associated compliance policies and procedures
• Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports

The Skills You'll Need to Succeed:

• Ideally Degree educated in Finance, Economics or other equivalent
• Experience in customer service, sales or marketing would be advantageous
• Experience in banking with exposure to areas of retail banking is preferred
• Excellent English and Mandarin communication skills

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-team-china

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Click for more Mandarin speaking jobs from People First Team China in London, your Mandarin recruitment specialists.