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Yumi won Most Inspring Support Professional 2018

Our Office Manager Yumi won Most Inspring Support Professional 2018!

Winner: Yumi Hoshino – People First (Recruitment)

Administrator Yumi Hoshino’s friendly manner and customer service skills made her an ideal winner in the judges’ eyes. Having started as receptionist at People First back in 2003, she has been involved in almost every aspect of the business – apart from direct fee earning.

  • As well as supervising and mentoring subsequent receptionists, Yumi continued to ensure the smooth running of the office, but also became involved elsewhere, such as creating marketing materials and brand development, as well as assisting in the design and implementation of the firm’s websites and databases.

  • Yumi embodies the company ethos – People First. She is always welcoming and friendly, and approaches everything she does with gusto and passion. She is dedicated and committed with a persistently sunny outlook.

  • Yumi looks after everyone’s wellbeing, co-ordinating Free Lunch Thursdays, organising outings, the Christmas party and the People First Bake Off competition. When the air conditioning broke down during the heatwave, Yumi ensured everyone received an ice cream to cool them down, as well as arranging for mobile air conditioning units to be brought in.

  • Being bilingual and bi-cultural, Yumi can offer reassurance and explain things to the high volume of People First’s Japanese temporary workers, who may have never worked in the UK before. Yumi meets with all these workers before their assignment to talk them through the process in detail – freeing up consultants’ time to focus on sales. Yumi also helped to create a set of FAQs in both English and Japanese to support the temp workers.

Judges’ comments:

“It would be easy for someone with Yumi’s unassuming nature to be overlooked and undervalued. She clearly believes passionately in the People First’s values and goes above and beyond to support the business. She is a loyal and extremely passionate ambassador for her company. The judges unanimously voted for Yumi – not only as the winner but as an outstanding example of what a support professional should be.”