Job Title: Danish Speaking Inside Sales & Customer Service Rep
Skills: Fluent Danish, sales or customer service experience.
Salary: £20k basic, OTE 26k
Location: Surrey, c20 minutes from London.
Our international client has a great new vacancy for a Danish speaker with customer service or sales experience.
Your main duties will be:
" Meet or exceed team and individual sales targets.
" Proactively up-sell and cross sell during inbound and outbound calls using consultative selling techniques and customer service skills.
" Develop and implement a regional call plan strategy with the ASM to cover the regional account base, improving the quality of distribution across the full product range.
" Ensure telephone cover at all times within the team, meeting and exceeding defined levels of service.
" Build rapport with customers, develop a good understanding of their business, needs and requests.
" Understand retail maths and business metrics including cost of goods, mark up, markdown, margin, inventory turns and retail staff incentives.
" Accurately input or write orders, paying attention to detail eg. account number, pricing, discount, returns and sales programmes.
" Develop productive working relationships with all other departments.
" Challenge existing processes, procedures and working practises, and actively seek to resolve customer perceptible issues through the development of good solutions instead of complaining about problems.
" Be prepared to attend shows, seminars and training when requested and at manager's discretion.
o Excellent interpersonal and communication skills - must listen well and be able to adapt communication style to audience.
o A self-motivator with proven influencing and problem solving skills.
o Good planning and organisational skills - must be able to prioritise, meet deadlines and follow through on tasks. Articulate, dynamic, confident and enthusiastic with a passion for service.
o Team player with calm and professional approach.
o Target driven individual.
o Good sales/customer service experience in a sales environment.
o Intermediate computer skills including Excel and Word.
o Required: Maths GCSE or equivalent - C grade or better
Thank you for taking the time to apply to People First. If your application is successful, you will be contacted within 7 days but I’m afraid that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.