City 020 7796 3636
Thames Valley 01784 737 035

Customer Relations Executive - Japanese speaker - Ref: 19345

  • Location: NW England - Manchester
  • Salary: £19,461
  • Job Type: Permanent
  • Languages: English - Japanese
  • Categories: Customer Services

Details:

●●【マンチェスター】カスタマーアドバイザー募集! Tier5応募可能!【正】●●19345

【勤務形態】フルタイム、正社員
【勤務地】マンチェスター
【給与】 £19,461/年

【勤務時間】37.5時間/週(シフト制)

【業務内容】

インターナショナル企業にてカスタマーアドバイザーを募集しています。 

顧客からの様々なお問合せに対応し、ハイレベルのカスタマーサービスの提供をお願いします。

電話やメールでの問い合わせ対応、商品提供後のアフターサービスなどを担当。

【応募資格】
•カスタマーサービス/サポートに自信のある方歓迎!

• 母国語レベルの日本語、ビジネスレベルの英語
• 優れたコミュニケーションスキルをお持ちの方
• タイムマネジメントできる方

【ビザ】
・ 英国永住権/ UK・EEA配偶者  ○
・ Tier5 〇
・ Tier4 ×
ご応募、是非お待ちしております。
======================

Customer Relations Executive - Japanese speaker

BookingGo – the ground transportation division of Booking.com

Manchester

£19, 461.00 a year

Permanent

Deansgate/Spinningfields, central Manchester (5 mins: bus/rail & tram.)

Customer service should feel organic & do exactly “what it says on the tin.” At BookingGo, this kind of focus is our way of working. What we do for our customers and how we make them feel go hand in hand; being their “go to” for help and support is why we get out of bed every day; all part of empowering them to discover this world of ours.

The ideal candidate

  • Fluent in Japanese & English (verbal & written.)
  • You’ll love helping people and will genuinely enjoy the challenge of restoring faith when things haven’t gone according to plan.
  • You’ll have a calm manner.
  • You’ll be resilient & have wonderful time management skills.

The job

Managing customers’ questions & cases, when they have queries/issues post rental & acting as the intermediary between them and our supplier.

Hours

  • Hours – 37.5 hours per week, 7.5 hours per day
  • Working Monday – Friday anytime between 8am and 6pm
  • Would need to work 1 Saturday per month (8am to 4.30pm) you’d get a day off during the week

Why apply?

  • Competitive salary (with annual pay review.)
  • 25 holiday days & bank holidays.
  • Holiday entitlement increases with service PLUS buy extra/sell leftover days.
  • Recommend a friend to work for us and receive £500.00 per person.
  • Up to £1000.00 per year reimbursed for trips booked with Booking.com.
  • Industry only car hire rates for you and yours.
  • Enhanced maternity, paternity & sick pay.
  • Industry leading learning & development opportunities.
  • Daily breakfast, all your hot/cold drinks & healthy snacks (on us.)
  • On site, subsidised restaurant.
  • We also contribute up to 6% for your pension scheme.

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.