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Customer Operations Planner - Ref: 19131

  • Location: London - Feltham area, Middlesex
  • Salary: up to £32k dependant on experience
  • Job Type: Permanent
  • Languages: English
  • Categories: Logistics/Transport - Supply Chain



Your New Job Title:        Customer Operations Planner

Your New Salary:          up to £32k dependant on experience

Location:                    Feltham area, Middlesex

Purpose of the role:

Due to the increase in collaborative planning with customers our fantastic client is looking for a Customer Operations Planner which is intended to bridge the gap between the company and customer Supply Chain Teams. It builds a collaborative relationship with the customer ensuring aligned forecasts and is a point of contact for any supply related issues. They will lead the supply chain efficiency agenda taking ownership of projects.

What You'll be Doing Each Day:

  • Complete ownership of the Collaborative Planning, Forecasting and Replenishment (CPFR) Process
  • To align the companies and retailers forecasts through analysis and manipulation of both companies ordering and reporting systems.
  • Provide a link between sales and planning from both ends of the Supply Chain whilst continuing to develop the relationship between the two
  • Attend key retailers supply chain (and trading meetings when appropriate) as required in retailers Head Office and be the first point in forging great relationships with the wider retailers team
  • Be the 1st point of contact for any Planning or Distribution related matters
  • Daily Order Placement and daily checks of orders/allocations
  • Key Internal Reporting -including Week To Date Sales reports and business updates on base and promotional volume movements.
  • Constant interrogation of stock holding and the influence it places on the forward forecast
  • Help the Sales team with their financial call for the week/month/qtr
  • SKU level forecasting in the retailers and companies systems
  • Detailed forecasting by SKU including; base rates, promotional forecasts, seasonality and cannibalisation.
  • Identify gaps in store availability, analyse root causes and produce plans to rectify these gaps in a timely manner
  • Working to KPI's
  • Drive the CPFR Process with customers
  • Attendance and key input for key S&OP meetings including; week 3 demand review, week 2 sales calendar alignment and Pre Demand to summarise any volume and performance issues
  • Leading retailers based projects
  • Leading collaborative projects including looking at online sales and the importance it plays in today's competitive market
  • Liaising with Commercial and managing expectations
  • Understanding how any supply chain actions affect both companies sales teams and managing the message to both sides
  • Key Period Planning including Christmas/new year and twice yearly range changes

The Skills You'll Need to Succeed:

  • Ideally Educated to Degree level
  • FMCG Industry experience
  • Supply Chain experience
  • Strong Analytical ability
  • Advanced Excel skills
  • Knowledge of SAP APO is advantageous
  • Strong relationship building and interaction skills
  • Able to challenge
  • Team Player
  • Occasional travel to Retailers

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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