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Mandarin speaking Technical Support Analyst - Finance - Ref: 18774b

  • Location: London
  • Salary: 30000 - 35000
  • Job Type: Permanent
  • Languages: Chinese Cantonese - Chinese Mandarin - English
  • Categories: Customer Services - IT/Telecoms

Details:

Please follow us on wechat: teamchinapf and pfteamchina

Job title: Mandarin speaking Technical Support Analyst - Finance

Skills: Experience or interest in learning IT/Technical skills, fluent in English, good customer service ability on the phone and email.

Salary: £30K to start with plus paid overtime, after probation will go up to £35k

Day shifts: Monday - Friday 6am - 2pm and Monday - Friday 12pm - 8pm

Weekend shifts: Sun-Wed then Wed-Sat the following week but with six days off in between

Night shifts: Three nights followed by three nights the next week but with seven days off in between.

Hours: 8pm-6am (Exceptions: Fri-10pm-8am and Sat- 8pm-8am)

Status: Permanent

Location: city of London

This role, with a leading UK company, sits within a multicultural global FX market and technical support team who are responsible for resolving incoming and outgoing FX market, transactional, functional and technical customer enquiries.

KEY ACCOUNTABILITIES:

  • Timely turnaround of reported issues and successful management of customer satisfaction
  • Meet vendor and customer service level agreements
  • Troubleshoot and resolve customer, internal and vendor issues
  • Responsible for technical, functional and transactional queries from investment banks and hedge funds globally
  • Take ownership of end to end resolution of customer problems
  • Log and document all enquiries
  • Escalate high priority issues to Customer Support management and other relevant parties internally
  • Execute scheduled administrative tasks
  • Fulfil any additional / ad hoc duties as required to meet the needs of the business

PERSON SPECIFICATION:

  • Fluent in English, a second language is preferred
  • Technical aptitude and / or an interest in learning - you will be given full training
  • Skilled in Microsoft applications software (Word, Excel, PowerPoint, Outlook, Project)
  • Strong personal organisational skills
  • Analytical ability and decision making
  • Excellent written and verbal communication skills
  • Results orientated and personally accountable
  • Stress resilience and multi-tasking abilities
  • Quality and control, with excellent attention to detail
  • Bachelor’s Degree, or equivalent experience
  • Experienced in direct interaction with customers
  • Excellent team member as well as being able to work independently

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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