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FIT Reservations Agent - Fluent English speaker - Ref: 18560

  • Location: London - London
  • Salary: 21k
  • Job Type: Permanent
  • Languages: No languages
  • Categories: Travel/Hospitality


FIT Reservations Agent - Fluent English speaker
Department: Fit
Location: London
Type of Employment: Permanent
Salary: £21,000

Do you have experience working within the travel/leisure industry? Then you are the person we are looking for!

Our client is looking for individuals who are passionate about travel and motivated to join a growing organisation. Our office in the City of London offers a multicultural environment and employs people with a diverse range of experience.

About the Department

The FIT Department are in charge of making hotel reservations for our global FIT client base throughout Europe and the America's. We make reservations and handle a variety of scenarios ranging from special requests for VIP clients to resolving complaints. We liaise with hotels and our internal teams to coordinate a satisfactory stay for customers.

Job Purpose

We are currently seeking to recruit a Reservations Agent within our FIT department

To book hotel accommodation for our global FIT client base using our in-house systems. As a B2B wholesaler your main point of contact will be with our hotel suppliers & internally with our sales teams. We are not dealing directly with clients. You are expected to accurately complete a high volume of work within set deadlines as well as show good negotiation skills. You will need excellent interpersonal and communication skills coupled with professional telephone manner & accurate writing skills.

Main Responsibilities

  • Communicate with hotels and provide worldwide sales team with up to date booking information
  • Negotiate prices and conditions with some hotels as well resolve booking issues and complaints directly with hotels
  • Negotiate compensation or refunds as and when required
  • Load accurate rates and booking details into the in-house system
  • Provide suitable alternatives as and when required
  • Produce accurate documents/reports
  • Process deposits/refunds
  • Prioritise workload according to deadlines

Skills and Experience

Relevant Skills/Characteristics

  • Ability to work under pressure and meet deadlines
  • Excellent attention to detail
  • Professional attitude
  • Clear and effective communication skills
  • Excellent interpersonal skills
  • Capable of handling high volume in a timely manner with accuracy
  • Ability to Multitask
  • Preferred negotiation, customer service and problem solving abilities

Required Experience/Knowledge


  • Travel industry background
  • Fluent in spoken and written English
  • Spanish, German, French are plus
  • Proficient in Microsoft office applications

We would be grateful if you could send your CV as a Word document. Thank you for taking the time to apply to People First.  If your application is successful, you will be contacted within 7 days but I’m afraid that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

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